London · £78 fixed call-out
Washing machine not draining in London
In London flats the machine often drains into a shared waste or a standpipe tucked behind the kitchen units, so a slow drain can be a building problem as much as a machine problem.
Fixed price
£78
Call-out charge · parts extra only if needed
1 year guarantee on parts and labour
Parts quoted before fitting
No payment taken online · engineer calls 30 mins before
Where we work
Across South West, South East and West London, including Clapham, Brixton, Balham, Dulwich, Lewisham, Ealing and Hammersmith.
What we test
- Pump filter cleared, with the housing checked for glass and lint
- Pump tested for continuity and correct rotation
- Standpipe height and shared waste checked where the machine drains into one
- Drain hose inspected for a pinch where it passes behind cabinets or another appliance
- Pressure switch verified so the machine recognises an empty drum
Before you book
- 1
Unplug before you open anything
Water near the plug and motor is the risk. Switch off at the wall, then drain into a bowl using the filter cap or drain hose.
- 2
Test the shared waste
Run the kitchen tap. If the sink drains slowly too, the shared waste is blocked and the machine is the symptom rather than the cause.
- 3
Check the standpipe
If the hose sits too low the machine siphons continuously; too high and the pump cannot lift. Around a metre of rise is typical.
Questions we get asked
My flat is above a shop — can you still attend?
Yes. We just need access to the kitchen and the water supply valve behind the machine.
Does the landlord or the tenant book?
Either. We work with tenants, landlords and managing agents, and can invoice whoever is responsible.
Why does it drain slowly rather than not at all?
A partly blocked pump or a waste spur with a build-up still passes some water. It usually worsens into a full stop, so it is worth fixing early.
More washing machines help
Washing Machine repair, booked in minutes.
Tell us the appliance and the fault — we'll confirm your slot and the fixed price before we arrive.