Croydon · £78 fixed call-out
Washing machine not draining in Croydon
Standing water and a soaking wet load usually mean the pump filter is packed, the impeller is jammed or the drain hose is kinked behind the machine. It starts to smell quickly too, so it is worth sorting early.
Fixed price
£78
Call-out charge · parts extra only if needed
1 year guarantee on parts and labour
Parts quoted before fitting
No payment taken online · engineer calls 30 mins before
Where we work · Croydon
Croydon, South Croydon, Purley, Thornton Heath, Norbury and Selsdon — our home patch, so slots are usually quick.
What we test
- Pump filter and housing drained and cleared of coins, hair and lint
- Drain pump tested for obstruction, continuity and correct rotation
- Drain hose run checked for kinks, a crushed section or an over-high standpipe
- Pressure switch checked so the machine knows when the drum is empty
- Full drain and spin cycle confirmed before we leave
What you can check first
- 1
Drain it safely
Unplug the machine first. Towels down, then use the small drain hose next to the filter cap, or open the cap slowly, to empty the drum into a bowl.
- 2
Clean the filter
Twist out the filter, rinse it, and check inside the housing for coins or bra wires. Refit it firmly so it does not leak.
- 3
Check the hose
If it still will not empty, look at the drain hose behind the machine. Water should flow downhill to the standpipe with no rise in it.
Questions we get asked
Can I just run another spin cycle?
It will not clear a blocked filter or a jammed pump, and repeated attempts can burn the pump out. Drain it manually and book a visit.
Is a pump repair done on the same visit?
On most machines yes — the pump is accessible from the front and we carry common replacements.
My machine shows an error code too. Does that matter?
It helps. Note the code before you book; on most machines it confirms whether the fault is at the drain, the fill or a sensor.
More washing machines help
Washing Machine repair, booked in minutes.
Tell us the appliance and the fault — we'll confirm your slot and the fixed price before we arrive.