London · £78 fixed call-out
Washing machine leaking water in London
In a London flat a washing machine leak rarely stays in your kitchen. It finds the floor, the skirting and sometimes the ceiling below, which is why tracing the source properly matters.
Fixed price
£78
Call-out charge · parts extra only if needed
1 year guarantee on parts and labour
Parts quoted before fitting
No payment taken online · engineer calls 30 mins before
Where we work
We cover South West, South East and West London, including Clapham, Brixton, Balham, Dulwich, Lewisham, Ealing and Hammersmith.
What we test
- Door seal examined for splits and trapped debris along the whole circumference
- Pump and filter housing checked for a failed seal or a blockage forcing water out
- Inlet and outlet hoses inspected for splits, perished washers and loose clips
- Detergent drawer and feed checked for overflow
- Outer drum, sump hose and drain tray inspected
Safe steps while you wait
Safety first
Switch the machine off at the wall and unplug it, then turn the water off at the valve behind the machine. If water has reached a socket, a light fitting or the ceiling below, leave the room, isolate the circuit at the fuse board and call us before using anything. Never tip a wet machine onto its side.
- 1
Isolate first, mop second
Power off, water off, then towels down. If the leak is reaching a neighbour's ceiling, tell them and stop using the machine completely.
- 2
Watch where it starts
Front leaks point to the door seal or drawer. Back leaks point to hoses or the pump. Underneath usually means the pump housing or the drum.
- 3
Do not run a test wash
Running the machine to see whether it still leaks adds more water to a floor that has already taken some. Leave the diagnosis to the visit.
Questions we get asked
Water has gone through to the flat below. What now?
Stop using the machine, isolate the water and power, and tell your neighbour and landlord. We can attend and find the source, and provide a report for the building's insurer if needed.
Can a leak be fixed on the first visit?
Usually. Seals, hoses and pumps are parts we carry. If a sealed drum has cracked we will tell you honestly what the options are.
Is it covered if the machine belongs to the landlord?
The repair is the same either way. We can invoice the landlord or managing agent, or the tenant if they prefer.
More washing machines help
Washing Machine repair, booked in minutes.
Tell us the appliance and the fault — we'll confirm your slot and the fixed price before we arrive.