One fixed fee, no hourly rate
What we
charge.
Every job is a fixed labour charge, agreed before the engineer sets off. You know the price of the visit when you book — the only thing that can be added afterwards is a part, and only once you have approved its price.
- No hourly rate or minimum charge
- Parts quoted for your approval
- No extra labour on a return visit
- £18 only inside the Congestion Zone
- Every price includes VAT
Standard appliances
£78
Washing machines, ovens, hobs, cookers, microwaves, hoods, dryers, vacuums
Premium appliances
£90
Range cookers, fridges, freezers, fridge freezers, dishwashers
Congestion Zone address
+£18
The fee, appliance by appliance
Choose your appliance to see its page. The fee on each is the full labour charge for the visit, VAT included — nothing is added for time on site.
Standard appliances
One fixed labour charge per visit, however long the repair takes.
£78
Premium appliances
Range cookers and the sealed-system appliances that need specialised kit.
£90
The only things that change the price
Priority
Speed is optional
A standard appointment carries no surcharge. Paying for priority moves you up the queue — it never changes the labour fee.
- Standard appointment
- Included
- Same day / next day
- +£25
- Emergency call-out
- +£45
Next available slot, no surcharge
Jump the queue
Engineer within 4 hours where possible
Payment timing
Owner-occupiers pay after the repair
Homeowners and live-in landlords settle once the engineer has finished. Tenants, non-resident landlords, managing agents and letting agents pay before the visit: we send the payment request and confirm the appointment once it is settled.
Parts
Only if a part is needed
The fixed fee is labour. Where a part is required we give you its price and the expected total before anything is ordered, and nothing is fitted until you approve it. Coming back to fit an approved part carries no extra labour charge.
Congestion Zone
£18 inside the zone
Addresses inside the London Congestion Charge Zone carry a 18 pound charge per job. You confirm whether the address is inside the zone when you book, and it appears as its own line on the total — never as a surprise.
Appointments
You choose the arrival window
When you book you pick a window — 8am to 12pm, 12pm to 4pm, 4pm to 7pm, or “anytime” if you would rather we call 30 minutes before arriving.
Windows are estimates: traffic and earlier jobs can move an arrival. To change a booking or ask where it stands, call 020 3691 1116, message us on WhatsApp or email info@theappliancerepairs.co.uk and we will rearrange it with you.
Parts & costs
The fixed fee is labour — you approve any part
The call-out charge covers the visit, the diagnosis and the work carried out on it. Parts sit outside that fee.
Where a part is needed we give you its price and the expected total before anything is ordered or fitted. Nothing goes ahead without your approval, and returning to fit a part you have approved carries no extra labour charge.
Charge questions
No hidden charges.
How much will my repair cost?+
£78 fixed labour on standard appliances. Range cookers and premium appliances, including refrigeration and dishwashers, are a £90 call-out. All prices include VAT. Parts are additional only if needed and are always quoted before we fit them.
Is there a minimum charge or an hourly rate?+
No hourly rate and no minimum. You pay one fixed labour fee per visit — £78 on standard appliances and £90 on range cookers and premium appliances — whatever the fault turns out to be and however long it takes.
When do I pay?+
Owner-occupiers and live-in landlords pay once the repair is done. Tenants, non-resident landlords, managing agents and letting agents pay before the visit: the office sends the payment request and confirms the appointment once it is settled.
What is the congestion charge?+
Addresses inside the London Congestion Charge Zone carry £18 per job, to cover the daily charge for driving into the zone. It is a separate line on your total, shown before you book, and is only added when the address is inside the zone.
Can I pay for a faster appointment?+
Yes, it is optional. A standard appointment carries no surcharge, same-day or next-day priority adds £25, and an emergency call-out adds £45 for an engineer within four hours where possible.
Do you charge extra for a return visit?+
No. If a return visit is needed there is no extra labour charge — the fixed fee covers the job.
How do I choose or change my appointment time?+
You pick the arrival window when you book — 8am to 12pm, 12pm to 4pm, 4pm to 7pm, or "anytime" if you would rather we call 30 minutes before arriving. Windows are estimates, because traffic and earlier jobs can move an arrival. To change a booking or ask where it stands, call 020 3691 1116, message us on WhatsApp or email info@theappliancerepairs.co.uk and we will rearrange it with you.
Are parts included in the fixed fee?+
No. The fixed fee is labour: attendance, diagnosis and the work carried out on the visit. Parts are separate. Where a part is needed we give you its price and the expected total first, and nothing is ordered or fitted until you approve it. If we return to fit a part you have approved, there is no extra labour charge. Every price we quote, including parts, includes VAT.
Know the price before we arrive.
Book online and you will see the full total — labour, any priority surcharge and the Congestion Zone charge — before you confirm.