Croydon · £90 fixed call-out
Fridge freezer not cooling in Croydon
A fridge that is not cold enough, or a freezer thawing while the fridge stays cool, usually comes down to the defrost system, the evaporator fan, or a sealed-system fault. Because these are sealed systems, the diagnosis matters more than the parts.
Fixed price
£90
Call-out charge · parts extra only if needed
1 year guarantee on parts and labour
Parts quoted before fitting
No payment taken online · engineer calls 30 mins before
Where we work · Croydon
Covering Croydon, Purley, Thornton Heath, Norbury, Selhurst and Selsdon, including integrated and American-style fridge freezers.
What we test
- Actual compartment temperatures measured, not judged by touch
- Thermostat and thermistors tested against the control board's readings
- Evaporator inspected for ice build-up, and the fan checked for airflow
- Defrost heater, timer and drain checked where the fault fits those symptoms
- Compressor and start relay tested, with an honest verdict if the sealed system has failed
What you can check first
- 1
Keep the doors shut
A full fridge holds temperature for several hours with the door closed. Move high-risk food to a cool box rather than opening it repeatedly to check.
- 2
Look for the pattern
Fridge warm and freezer cold usually means an airflow or defrost fault. Both warm usually means the cooling system itself. That difference changes the diagnosis.
- 3
Check the door seals
A seal that has gone hard or torn lets warm air in and makes the machine run constantly. Run a finger round the gasket to feel for gaps.
Questions we get asked
How long will my food stay safe?
With the door kept closed a full fridge holds temperature for several hours and a full freezer considerably longer. Partly thawed food should not be refrozen.
Can a sealed system be repaired?
Sometimes, but a leak has to be located first. We will tell you honestly if the repair is not economic compared with replacement.
Is refrigeration a higher call-out charge?
Yes. Refrigeration is priced as a premium call-out because of the sealed-system diagnostics. Parts are still quoted before fitting.
Fridge Freezer repair, booked in minutes.
Tell us the appliance and the fault — we'll confirm your slot and the fixed price before we arrive.